Telephone Interpreting

With over 10 years of Translation and Interpreting experience and a vast pool of accomplished and qualified linguists, we at Express Language Solutions have learnt to listen to our customers and widen our resources, in order to provide services to meet all eventualities and needs.

We provide the same outstanding level of quality with our Telephone Interpreting services. We offer a quick, friendly and efficient service, provided by our network of 3500+ fully accredited and culturally aware linguists, who together cater for more than 120 languages.

When urgent matters require immediate communication with your clients, whether locally or globally, there is a need for Telephone Interpreting services to take place within a short period of time. For example, you may wish to have a telephone conference with your foreign counterpart to finalize a business deal before the deadline. Similarly, you may need to obtain information from your clients to offer them immediate assistance. To enable swift communication with your clients, a member of our team will be able to put you in touch with one of our qualified linguists, who are available to assist you 24 hours a day, 7 days a week.

As well as the direct need for communication, individuals and organizations are realising that using an accredited Telephone Interpreter is not only more convenient, but is also more cost-effective.

There are many benefits when using a Telephone Interpreter from Express Language Solutions, including:

• Reduced costs

  When there is a need for an interpreter, people often automatically assume that this has to take place in a face-to-face environment. When an interpreter attends an appointment in person, costs for the interpreters’ travelling time and expenses are incurred. These costs are avoided when using Telephone Interpreting services.

• A faster and more efficient response

  Express Language Solutions offer a 24/7 service, in order to respond to your needs immediately.

• Communication in emergency situations

  We will assist you immediately by setting up a Telephone Interpreting service with an appropriate interpreter.

• Less invasive communication

  Many people find that a Telephone Interpreting service is easier to access as there is not the extra “stranger” in the room. Therefore, communication is more comfortable.

Our experience has demonstrated that the most efficient Telephone Interpreting is when it has been prepared for beforehand. In order to help you get the most out of the service, we set the scene by briefing all parties prior to the appointment. We introduce all participants involved and begin by inviting the client to summarise the overall goal of the telephone call. It may help all participants to know that the Telephone Interpreter is there to provide an objective interpretation only.

Although our Telephone Interpreting service is a more cost-effective option, you can ensure your expenses are further reduced by preparing in advance a list of questions you may wish to ask or ideas you would like to cover with your client.